Contact information
Contact Us — Vexalume
For questions about BBQ grills, existing orders, shipping, returns, refunds or the use of personal information, please contact our customer support team.
One contact email for all enquiries
Use this same address for:
- Customer support and product enquiries.
- Order status and shipment tracking questions.
- Returns, exchanges and refunds.
- Delivery issues and damaged or incorrect goods.
- Privacy requests and other general enquiries.
If your message concerns an order, include the order number. Do not send complete payment card details, account passwords or other sensitive credentials by email.
Business information
Store: Vexalume
Website: https://vexalume.shop
Legal operator: CHARLOTTE CITY MARKET
Business correspondence address from the operator's supplied public tax filing:
225 E 6th Street, Suite B, Charlotte, NC 28202, United States
Please note: The correspondence address above is not a returns warehouse or product pickup location. To arrange a return, email support@vexalume.shop for return authorization and shipping instructions.