Privacy Policy — Vexalume

Last updated: October 24, 2026

This Privacy Policy describes how Vexalume, operated by CHARLOTTE CITY MARKET, collects, uses, discloses and protects personal information in connection with our website, https://vexalume.shop, and our online retail activities.

Personal information we collect

The categories of information we may collect depend on how you use the Store and include:

• Contact information, such as name, email, telephone number and billing or shipping addresses.
• Order information, such as products ordered, purchase history, delivery status, return requests and customer service communications.
• Payment-related information necessary to record or verify transactions. Complete payment card details are generally handled by our payment processor.
• Technical and usage information, such as IP address, browser and device details, website interactions, session identifiers and cookies.
• Information you choose to provide when contacting us, subscribing to communications or making privacy requests.

How we use information

We use personal information to operate our website, fulfill orders, arrange delivery, communicate about purchases, provide support, process returns, maintain records, detect and prevent fraud, meet legal obligations and improve customer experience. Where permitted, we may also use data to provide marketing messages and understand the performance of our communications.

You can opt out of marketing emails through the unsubscribe option in a message or by contacting us.

Services and disclosures

Our online store is intended to operate using Shopify and service providers needed for processing payments, hosting, fraud prevention, order fulfillment, shipping, returns and customer support. We share relevant information with those parties to the extent reasonably needed to provide their services and comply with applicable law.

We do not ask you to send full card numbers or passwords by email.

Cookies and website choices

The website may use essential cookies for security, cart functionality and website operation. It may also use analytics or marketing technologies depending on the settings and tools enabled on the live store. Applicable privacy choices and consent options are provided through the site's available controls where required by law.

Data security and retention

We use reasonable security measures intended to protect personal information. No security method is completely risk-free. Information is retained for legitimate operational and legal purposes, including order administration, tax and accounting records, dispute handling and fraud prevention, for no longer than reasonably necessary under the circumstances.

Your privacy rights

Depending on your place of residence, you may have rights to access, correct or delete certain information, or to opt out of certain uses or disclosures. Some requests are subject to legal exceptions or verification requirements. Contact support@vexalume.shop to exercise applicable privacy rights.

Children

Our store is not designed to knowingly collect personal information from children in violation of applicable law. Contact us if you believe we have received such information.

Changes to this Privacy Policy

We may revise this policy when our services, practices or applicable requirements change. We will publish an updated version with its revision date.

Business contact

Store: Vexalume
Operator: CHARLOTTE CITY MARKET
Correspondence address: 225 E 6th Street, Suite B, Charlotte, NC 28202, United States
Email: support@vexalume.shop
Website: https://vexalume.shop